OUR POLICIES
If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive TWEEDS CARDS N CRAFTS experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.
Returns Policy
If you experience any problems with any of our goods, please contact us by emailing tweedscnc@outlook.com
Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us first.
Should you decide to return any goods which are not faulty, please do so within 14 days. This excludes any personalised or made to order items. (Please see 'How to return items to us' below.) We will arrange for a full refund of the cost of the goods, providing the items are unused, unopened and in a saleable condition. We will not be able to cover the cost of returning the goods to us.
Please note that made to order items or personalised ones are non-refundable.
How to return items to us
When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please email us before returning to ensure product is available.
Please contact us by emailingtweedscnc@outlook.com & we will give you all the details you need on returning your goods.
If you have asked for a refund, we will process this as soon as possible, providing the items are unused, unopened and in a saleable condition.
If you have asked for an exchange, we will despatch the replacement items that you have requested as soon as possible (again, providing that the returned items are unused, unopened and in a saleable condition). If an additional payment needs to be taken (i.e. if these replacement items are higher in value than the items you have returned), we will contact you by email to arrange this.
Shipping
We are currently only shipping to the United Kingdom. If you have seen something you would like but need it despatching to somewhere other than the UK, please message us first to discuss and gain a quotation for the shipping costs.
Everything is despatched by Royal Mail Parcel service. Should more than one item is purchase, i will combine postage.